Universal Protection Service of Canada (Allied Universal) is committed to eliminating all barriers while improving accessibility for persons with disabilities in a manner that respects the independence, dignity, and the equal opportunity of all persons. Allied Universal is committed to responding to the diverse needs of all our clients and the public that may be affected by our services and to ensure such services, digital landscape, and our facilities are accessible to all people.
Allied Universal shall utilize all reasonable efforts to ensure:
- Our services are provided in a manner that respects the dignity and independence of persons with disabilities.
- The provision of our services to persons with disabilities are integrated with the provisions to users of the same services unless alternate measure is necessary to allow a person with a disability to fully benefit, whether this alternative is temporary in nature or on a permanent basis.
- A person’s disability will be considered when communicating with a person with a disability.
- Persons with disabilities may fully utilize assistive devices, service animals and support person(s) as is necessary to access our services, unless superseded by other legislation, whereby Allied Universal shall ensure other measures are available to enable the person with a disability to benefit from our services.
- Persons with disabilities will be given an opportunity equal to that given to others to obtain, use and benefit from goods and services.
Allied Universal endeavours to communicate with persons with disabilities in a manner that considers their disability in a means that enables persons with disabilities to communicate effectively for the purposes of utilizing our services and facilities.
The use of assistive devices by persons with disabilities to obtain, use, or benefit from services of Allied Universal is recognized, unless otherwise prohibited by legislation and/or health and safety. It is the responsibility of the person with a disability that their assistive device is always operated in a safe and controlled manner.
If a person with a disability is accompanied by a support person, Allied Universal will ensure that both persons are permitted to enter the premises together and that the person with a disability is not prevented access to their support person at any time while on the premises. Disclosure of any confidential information must be first accompanied by the consent from the person with the disability.
Allied Universal is committed to the utilization of service animals and permit persons with disabilities to be accompanied by such service animals in our facilities and areas open to the public when accessing our services unless the animal is otherwise excluded by law. It is the responsibility of the person with a disability to ensure that the service animal is always kept in control.
Allied Universal is committed to establishing and implementing the necessary training on how to provide exemplary Customer Service to people with disabilities by ensuring all management, staff and contractors who interact with the public or third parties on behalf of Allied Universal receive training about the provision of its services to persons with disabilities. This will include, but not limited to;
- Review of the purpose of the Accessibility for Ontarians with Disabilities Act 2005 and requirements of the Ontario regulation 429/07 Accessibility Standards for Customer Service.
- Effective communication with persons with disabilities.
- Effective interaction with persons of disabilities with assistive devices, service animals, support persons, and/or guide dog.
- Alternative solutions if a person with a specific disability is having concerns in accessing Allied Universal services or facilities.
- Review of the Allied Universal AODA policy, procedures, and practices.
Training shall be provided to each person during their orientation or as soon as practicable after an employee is assigned the applicable duties. Allied Universal will keep detailed records of the training provided for reporting purposes.
PROCEDURE FOR TEMPORARY DISRUPTIONS
Allied Universal recognizes persons with disabilities may make special arrangements to access our services or facilities such as remote contact via cell phone / online. Allied Universal is committed to provide notices of any planned or unexpected service disruptions when any facility or service is temporarily unavailable or is expected to be temporarily unavailable.
Notice of temporary disruptions will include information about the reason for the disruption, anticipated duration, and description of alternative facilities or services, if any are available.
Notice of disruption will be posted in a conspicuous place on Allied Universal premises and supported by trained Allied Universal customer service staff.
Allied Universal is committed to notifying persons to whom it provides goods and services that this policy and any documentation required by the AODA Regulation are available upon request by posting such notices in a conspicuous place and by any other methods reasonable in the circumstances. Both Allied Universal and the person with a disability may agree on the format to be used for the documentation or information.
All documentation and/or information provided by Allied Universal to a person with a disability will be given in a format that considers the person’s disability.
We welcome your feedback on the accessibility of our Canadian website and any of our branches. We are committed to correcting any barriers as quickly as possible. If you have any questions regarding our accessibility plan or wish to provide feedback, please contact us:
5580 Explorer Drive, Suite 300
Mississauga, ON L4W 4Y1