Commercial Real Estate

 

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Commercial Real Estate Security Solutions

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We are proud of the phenomenal work we do to protect our Commercial Real Estate (CRE) clients across Canada. We take pride in providing the right mix of security personnel, process and technology with the sole focus on safeguarding tenants, visitors, property and reputation.

You always get a customized security solution with Allied Universal®. We understand the unique concerns, risks and opportunities facing security teams today. From our unique approach to hiring and training, to the dress and deportment of your ambassadors, our dedicated team of security experts are experienced in building solutions that help minimize risk, while creating a space for your team, your tenants, and the community at large to thrive.

Customized Commercial Property Security Solutions

To discuss security solutions for your organization, please provide the following information.

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Our partners benefit from the advantages of working with Allied Universal:

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  • Unprecedented transparency and accountability: Insight into our services delivered through local team connects, regularly operational business reviews, and elevated technology delivering meaningful analytics.
  • Ease of doing business: Devoted branch leaders, service managers, operations managers, trainers, and recruiters backed by a team or North American support services and experienced scheduling and payroll systems.
  • The best hires: Expansive recruiting network and sophisticated hiring tools to support you with the right, qualified staff for your building security services.
  • Customer service focused: Not only does our high visibility team provide peace of mind and help to reduce incidents, but we also provide customer service focused training to ensure that the team on-site represents your brand with unparalleled professionalism.
  • Health and safety first: As you should expect from a commercial real estate security company, we put health and safety at the forefront of our business. Our goal is to get everyone home safely at the end of the night.

 

Allied Universal

Commercial Real Estate Subject Matter Experts

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Our team of security professionals has years of experience rooted in the knowledge and understanding of the Commercial Real Estate sector. We don’t just say we can do the job... we have proven it over and over.

We are committed to you by:

  • Staying focused on providing best-in-class building security services and solutions tailored to your specific business environment and needs.
  • Providing the right frontline team to act as brand ambassadors while engaging in a professional and welcoming manner.
  • Supporting and reacting with you as situations change and risks evolve.
  • Proactively suggesting changes to procedures and protocols based on experience and your ever-changing environment.
  • Continuous improvement through regular evaluation of our procedures and protocols based on data and analytics.

Our partnerships with organizations such as the internationally recognized Building Owners and Managers Association (BOMA) allow us to stay current in not only commercial real estate security, but the industry itself. Important partnerships like this one ensure we stay in tune with the industry’s most recent developments. When we represent your brand, we do so with the knowledge to succeed.

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Concierge/CARE Ambassadors

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Customer service is at the root of our solutions. Your tenants and visitors will always feel welcome with every interaction.

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Safety

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Our solutions are designed to reduce vacancies, enhance satisfaction, mitigate risk, prevent workplace violence and improve property security.

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Training

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Customer Service, First Aid / CPR/AED, emergency preparedness and access control and management are just some of the training provided.

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Transparency

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Insight into your program results, delivered through local teams

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Ease of Doing Business

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Dedicated staff and sophisticated technology allow you to focus on your core business

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Visibility

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Visual deterrents are often all you need… our presence does that for you.

FAQs

Q: We have a strong focus on customer service. How are your security guards trained to meet our high standards?

A: The Security Professionals we deploy to your site represent your brand, and ours. We hire, train and match people based on your unique site requirements and the job to be done. Our emphasis on this critical skill is a part of our culture and that is why we promote unparalleled customer service throughout our entire organization, from our Security Professionals to our senior executive team. Here are some ways we train and support our team in the ongoing development of their customer service skills:

  • New Employee Onboarding Training: Our new employee orientation training focuses on our brand and service expectations for everyone wearing an Allied Universal® uniform.
  • Continuous Training: Allied Universal offers ALL employees access to a free online training platform, which houses more than 1,500 additional training courses. Employees are regularly encouraged, recognized and rewarded for their efforts in continuing improvement
  • Mirroring Behaviour: We expect our entire management team to mirror the behaviour we want to see on the frontlines. With an expected customer retention rate at 97%, our managers and leadership team are continually looking for ways to improve and are challenged to cascade their learning to their teams.

Q:  Commercial Properties are facing challenging times with many tenants moving to hybrid work solutions. How are you working with your Commercial Real Estate customers to provide new solutions to meet this changing landscape?

Like any business going through a fundamental shift, we know that many of our Commercial Real Estate customers are looking at ways to support a new business model. Security plays a pivotal role in that shift. We work collaboratively with our clients to identify how the security program that worked for them last year, or even a few months ago, might not be the right option for today. We focus on providing all of our commercial real estate customers with the right mix of services and solutions to meet their goals and to help create a more sophisticated customer journey, which may include a blend of Risk Advisory Services, Guarding, Technology, and/or Canine Services. Often a change is the best thing for your business as it forces you to think beyond the status quo. We are there to help guide you through the process

Q: How often should we conduct a security risk assessment on our property? 

Risk is ever evolving, which means our approach to security must also be fluid. This question isn’t always an easy one as it can change based on external factors such as industry or company-specific change. While there may not be a set answer, we do know that you should never rest on the status quo. At a minimum, we would recommend conducting Security assessments annually. However, the level and depth of those assessments/audits generally depends on the company’s internal security structure and their ability to develop/maintain existing program components throughout the year. With a robust infra-structure, assessments and audits can be done against developed standards. A more in-depth assessment/audit would probably be needed if internal resources are limited or nonexistent. 

Q: We are considering adding video cameras to our property. Where do we start?

A: Congratulations on taking this fist step! Often, we find that the addition of technology drives greater efficiency for our on-site teams as well, but let’s address your question. First, we would want to assess your current challenges and goals to determine your property’s unique needs and frame a properly customized solution. Next, Allied Universal technicians would conduct a thorough site-inspection of your security and IT infrastructure to identify high risk-areas and opportunities for improvement, while also assessing any technology currently in use. Once that is completed, we would collaborate on a suggested path forward that will look at not only technology, but how to seamlessly implement cameras into your overall security program to deliver optimal results.

Q: What tools do you use to support your on-site operations, and do your customers have access to those tools and reporting in real-time?

A: We invest heavily in technology that provides the intelligence required to make strategic security decisions. Our most asked-for technology is HELIAUS®, our proprietary artificial intelligence (AI)-driven workforce management solution that uses powerful algorithms to generate risk-averse recommendations. With HELIAUS® at the centre of your security operations, your Security Professionals are always connected and engaged, situationally informed, and armed with the right recommendations to effectively create safer, more secure environments. Plus, the robust customer portal allows you to stay up-to-date and informed on your security program. We also use multiple back-end platforms to ensure accuracy in invoicing, scheduling, recruitment, and more. Our goal is to make it as easy as possible for you to do business with us!