Contact Us
Allied Universal® Privacy Policy
Our Commitment to Privacy
Allied Universal (see definition below) is committed to maintaining the security, confidentiality and privacy of personal information. This Privacy Policy documents our ongoing commitment and has been developed in compliance with applicable privacy legislation.
Scope of Policy
This Policy applies to Allied Universal and any affiliates from time to time (collectively, “Allied Universal” or “we” or “us”) in respect of activities that are subject to Canadian federal and provincial privacy legislation.
This Policy addresses personal information about our customers, service providers and other individuals. It does not apply to information collected, used or disclosed with respect to corporate or commercial entities. Our employees are covered by a separate Allied Universal Employee Privacy Policy. This Policy also does not apply to the collection, use or disclosure of the following information by Allied Universal:
-
business contact information;
-
publicly available information recognized under applicable privacy legislation;
1. Accountability
Allied Universal is responsible for personal information under its control. We have designated a Privacy Officer who is responsible for Allied Universal’s compliance with this Policy.
2. Purposes
Upon or before collecting personal information, Allied Universal will state the purpose of collection, unless the purpose is obvious or unless collection is authorized by applicable law without notice or consent, and will provide, on request, contact information for the Privacy Officer who can answer questions about the collection.
We collect, use and disclose personal information for purposes authorized or required by applicable privacy legislation or other law and for the following purposes:
-
to provide requested services
-
to establish and maintain customer and supplier relationships, which may include evaluating credit standing and obtaining and providing credit information and credit reports
-
to fulfill our legal obligations (such as compliance with applicable anti-money laundering laws or other regulatory obligations)
-
to share information with our third party service providers in connection with the delivery of requested services, including data processing/storage providers, legal services providers, website service providers, marketing service providers, IT support service providers, providers and managers of the security equipment we need to provide our security services, delivery service providers, email administrators, payment processors and customer service providers, Allied Universal affiliates, and other suppliers of products and services,
-
to manage and develop our business and operations
-
to detect and protect Allied Universal, yourself and others from error, negligence, fraud or other harmful activity (this may involve Allied Universal providing information to its insurers)
-
to provide information to anyone working with or for Allied Universal as needed for the provision of our services
-
to issue invoices, process payments and collect debts owed to Allied Universal
-
to engage in business transactions, including, potentially, the sale, transfer, securitization, financing or other disposition of assets or liabilities of Allied Universal
The above collections, uses and disclosures are a necessary part of your relationship with us.
We may also use your personal information for the following additional purposes:
To offer you additional or alternative services or products (in connection with this, we may add your contact information to distribution lists which we prepare and use for this purpose in accordance with Canadian anti-spam legislation);
To provide you with newsletters, bulletins, information about upcoming events or promotions and other general information about our industry and about Allied Universal, in accordance with Canadian anti-spam legislation;
To contact you for survey and quality assurance purposes.
If you do not want us to use your personal information for these additional purposes you may opt out at any time by providing written notice to the Allied Universal Privacy Officer (or by unsubscribing to electronic newsletters, bulletins, etc.) at privacy@ausecurity.ca . You will not be refused services merely because you asked Allied Universal to stop using your information in these ways.
Before using or disclosing personal information for a purpose not previously identified, we will identify the new purpose and obtain your consent unless the use or disclosure is authorized or required by law.
3. Consent
We will obtain your consent to collect, use or disclose personal information except where we are authorized or required by law to do so without consent. For example, we may collect, use or disclose personal information without your knowledge or consent where:
-
the personal information is publicly available from a prescribed source, such as a telephone directory or an electronic publication;
-
Allied Universal is collecting or paying a debt;
-
It is reasonable to expect that obtaining consent would compromise an investigation or proceeding.
Your consent can be express, implied or given through an authorized representative such as a lawyer, agent or broker.
Consent may be provided orally, in writing, electronically, through inaction (such as when you fail to notify us that you do not wish your personal information collected/used/disclosed for optional purposes following reasonable notice of same) or otherwise. By providing personal information to us, you agree that we may collect, use and disclose such personal information as set out in this Privacy Policy and as otherwise permitted or required by law.
You may withdraw consent at any time, subject to legal or contractual restrictions, provided that reasonable notice of withdrawal of consent is given to Allied Universal. On receipt of notice of withdrawal of consent, we will inform you of the likely consequences of the withdrawal of consent, which may include our inability to provide services for which that information is necessary.
4. Limits on Collection of Personal Information
We will not collect personal information indiscriminately and will limit collection of personal information to that which is reasonable and necessary to provide our services and which is reasonable and necessary for the purposes consented to by you. Allied Universal also collects personal information as authorized or required by law.
5. Limits for Using, Disclosing and Retaining Personal Information
Your personal information will only be used or disclosed for the purposes set out above and as authorized by law.
We will keep personal information used to make a decision affecting an individual for at least one year after using it to make the decision.
We will destroy, erase or make anonymous documents or other records containing personal information as soon as it is reasonable to assume that the original purpose is no longer being served by retention of the information and retention is no longer necessary for legal or business purposes.
We will take due care when destroying personal information so as to prevent unauthorized access to the information.
6. Accuracy
We will make reasonable efforts to ensure that personal information we collect, use or disclose is accurate and complete. In some cases, we rely on you to ensure that certain information, such as your address or telephone number, is current, complete and accurate.
If you demonstrate the inaccuracy or incompleteness of personal information, we will amend the information as required. If appropriate, we will send the amended information to third parties to whom the information has been disclosed.
When a challenge regarding the accuracy of personal information is not resolved to your satisfaction, we will annotate the personal information under our control with a note that the correction was requested but not made.
7. Safeguarding Personal Information
We recognize our obligations to protect the confidential information of our customers. We recognize as well our legal obligations to protect the personal information we have gathered about our customers and about other individuals during the course of our work.
We have therefore made arrangements to secure against the unauthorized access, collection, use, disclosure, copying, modification, disposal or destruction of personal information.
Please note that confidentiality and security are not assured when information is transmitted through email or other electronic communication. We will not be responsible for any loss or damage as a result of a breach of security and/or confidentiality when you transmit information to us by email or other electronic communication or when we transmit such information by such means at your request.
Allied Universal is affiliated with other Allied Universal entities. We make use of those other entities’ global administrative resources. This may involve your personal information being stored or accessed outside Canada. Personal information stored outside Canada may be accessible to authorities in those jurisdictions according to the law of those jurisdictions.
8. Openness
Allied Universal is open about the policies and procedures it uses to protect your personal information. Information about these policies and procedures will be made available. However, to ensure the integrity of our security procedures and business methods, we do not disclose sensitive information about our policies and procedures.
9. Providing Access
You have a right to access your personal information held by Allied Universal.
Upon written request and authentication of identity, we will provide you with your personal information under our control, information about the ways in which that information is being used and a description of the individuals and organizations to whom that information has been disclosed.
We may charge a reasonable fee for providing information in response to an access request and will provide an estimate of any such fee upon receiving an access-to-information request. We may require a deposit for all or part of the fee.
We will make the information available within 30 days or provide written notice where additional time is required to fulfill the request.
In some situations, we may not be able to provide access to certain personal information. This may be the case where, for example, disclosure would reveal personal information about another individual, the personal information is protected by solicitor/client privilege, the information was collected for the purposes of an investigation, disclosure of the information would reveal confidential commercial information that, if disclosed, could harm the competitive position of Allied Universal. Allied Universal may also be prevented by law from providing access to certain personal information.
Where an access request is refused, we will notify you in writing, document the reasons for refusal and outline further steps which are available to you.
10. Changes
We may review and change our Privacy Policy from time to time.
11. Website; Online Collection and Use of Information
Our website uses cookies, as described in Allied Universal’s Cookie policy.
Our website may also contain links to other sites and advertisements; however, our Privacy Policy only applies to information collected by our website. We are not responsible for the privacy practices and policies of third parties.
12. Compliance
Allied Universal will, on request, provide information regarding its complaint procedures.
For further information about our Privacy Policy, or if you have any questions or concerns, please contact:
privacy@ausecurity.ca
Via mail Allied Universal, 8 Tower Bridge, 161 Washington Street, Suite 600, Conshohocken, PA 19428.
